RETURNS

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact us at lulananaflorist@gmail.com or via phone 012-282 2879 (Monday to Saturday, 9:00 AM - 6:00 PM) . It is the customer's responsibility to contact us within 24 hours of the scheduled delivery date. We will send you a replacement on our next available delivery date, or a refund. Failure to do so will result in the lapse of any rights to a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. LulaNana Florist has no influence over these timescales.

We are unable to provide refunds for any deliveries sent to the wrong location due to wrong address were given.The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.Please help to remove the "Shipping Policy" in the website and replace it with the below:We provide same day deliveries for orders confirmed before 12noon. For orders received after cut off times (after 12noon), it will depend on our operational availability. We will try to arrange for the same day delivery, otherwise it will be deliver the next day.Our current on demand flower deliveries are from Monday to Saturday except for public holidays, unless stated otherwise.Specific timed deliveries are not available.Although our team will always try our best to ensure punctual delivery for our customer, we cannot be held responsible if a delivery is late due to unavailability/on the road safety of the delivery service that we use or anything else outside our control.LulaNana Florist only delivers within Kuala Lumpur and Selangor(partly) at this moment. We do not deliver to PO boxes. Free delivery within Kuala Lumpur & Petaling Jaya with a minimum purchase of RM150.00 and above.

If you have any questions, contact us.